Your order will be dispatched as quickly as possible from 'Nether Springs', the Mother house of the Northumbria Community. If there is likely to be any delay (some items, for instance, are made to order) we will let you know.
Orders to UK addresses are sent by second class post; and, to addresses outside UK, by air mail. Deliveries to UK addresses will normally be within 7 days of placing the order.
We operate in sterling (GBP) but you can use the 'Click to Convert to $ or €' link to choose your home currency. This will then show you both Sterling and your home currency converted in real time using an accurate exchange rate. However, when you complete the checkout process the value showing in the payment gateway will be the Sterling value and any communications sent by us which shows values will also be in Sterling. Your card will be charged in Sterling. Your bank or credit card company will then apply their currency conversion on the transaction when the payment is processed please check with your card provider if they charge fees for this conversion.
We currently sell downlaodable files for both our full range of audio teaching material and our own music CDs. Songs are encoded at 256 kbps, which means you get high audio quality at a manageable file size while the audio teaching is encoded at 128 kbps, which keeps file sizes even lower for the spoken word. Once you have completed the checkout process and made your payment through our payment gateway or Paypal your order will be set to 'confirmed', an email will then be sent to you straight away with a link for you to click on to download your files.
If you have any cause for complaint about our service or products, phone us on +44 (0)1670 787645 or email us at firstname.lastname@example.org so that we can discuss a replacement item or arrange for a refund if appropriate.
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